Refund policy

At VORVYPRINT, our products are made especially for you. We carefully check every order before dispatch, but if you receive a defective, damaged, or incorrect product, we are happy to provide an exchange.

1. Eligibility for Exchange

We accept exchange requests only in the following situations:

  • The product received is defective or damaged.
  • You received a product different from what you ordered.
  • The printed design is incorrect or has a significant printing defect.
  • The product has a manufacturing defect.

2. Exchange Request Period

You must contact us within 48 hours of delivery to request an exchange.

To process your request, please provide:

  • Your Order ID
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A short video, if required, showing the issue

Our team will review the submitted information and confirm whether the product is eligible for exchange.

3. Exchange Conditions

For an exchange to be approved:

  • The product should be unused and unworn, except where the defect itself prevents this.
  • The original packaging should be retained where possible.
  • The issue must be reported within 48 hours of delivery.
  • Exchange approval is subject to verification by VORVYPRINT.

If the exchange is approved, we will arrange a replacement for the eligible product.

4. Wrong Size Selected by Customer

We do not accept exchanges or returns when the customer selects the wrong size while placing the order.

Please carefully check the size chart before completing your purchase.

5. Change of Mind

We do not accept returns or exchanges for change of mind, personal preference, or if you simply no longer want the product.

6. Used or Washed Products

Products that have been worn, washed, altered, damaged, or otherwise used after delivery are not eligible for exchange, unless the issue is a verified manufacturing defect.

7. Refunds

VORVYPRINT does not provide refunds for change-of-mind purchases or incorrect sizes selected by the customer.

If an approved defective or incorrect order cannot be resolved through a replacement, VORVYPRINT may provide an appropriate refund or alternative resolution.

8. COD Orders

Cash on Delivery (COD) is available on eligible orders.

Customers are responsible for providing accurate delivery details and accepting their COD order at the time of delivery.

9. How to Contact Us

For an exchange request, please contact us with your Order ID, photographs/videos of the product, and a description of the issue.

VORVYPRINT
Email: vorvyprint@gmail.com